OUR TERMS

Privacy

This policy applies to information about customers and prospective customers, suppliers and prospective suppliers, contacts, and all other individuals about whom Hotel FRANQ holds information. By “information” we mean personal information about you that we collect, use, share, and store. In this policy, “we,” “us,” and “our” refer to Hotel FRANQ, bvba Den Doornboom hotelexploitatie, a company registered in Belgium with number BE 0666 461 858. “You” refers to the person, company, or organization to whom the information relates.

CHANGES TO THIS POLICY
Any changes we make to our policy in the future will be communicated to you via email. Our privacy statement was last updated on 7 July 2020.

YOUR RIGHTS

You have the right to:

  • Request access to or a copy of all personal data we hold about you;
  • Request correction of your personal data if you believe the information we hold is incorrect;
  • Ask us to delete your personal data if you believe we have no right to retain it;
  • Withdraw your consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
  • Ask us to stop sending you marketing messages, as described in the marketing section below;
  • Request the restriction of the processing of your personal data;
  • Request data portability (moving some of your personal data to another location) under certain circumstances;
  • Object to the processing of your personal data under certain circumstances; and
  • Not be subject to a decision based solely on automated processing and to set safeguards if you are profiled based on your personal data.

Any request for access to or a copy of your personal data must be made in writing, and we will respond within a reasonable timeframe, and in any case within one month, in accordance with data protection legislation. We will comply with our legal obligations regarding your rights as a data subject. We strive to ensure that the information we hold about you is always accurate. To help us keep your information up-to-date, please inform us if your personal data changes at welcome@hotelfranq.com.

WHAT WE COLLECT

  • Your name;
  • Your contact details such as address, email, and phone number;
  • Your payment/financial information, i.e., your bank name, account number, and sort code;
  • Information regarding your participation in and interest in Hotel FRANQ events and promotional activities;
  • Information you provide to us personally during our events, by filling out forms on our site hotelfranq.com (for example, the contact page or to subscribe to our mailing list), or by corresponding with us via phone, email, or otherwise; and
  • Information regarding your purchase or use of our services, rooms, spa, meeting facilities, shop, F&B (food and beverages), or events.

HOW WE COLLECT INFORMATION ABOUT YOU

  • Collecting information you provide when you purchase and/or book a room, or use the meeting facilities, shop, F&B, or events;
  • Information you provide by filling out forms on our site or through our email subscriptions;
  • Correspondence and social media interactions we have with you; and
  • Details of your visits to the website and gallery.

WHAT WE DO WITH THE INFORMATION WE COLLECT

  • Provide information about our services, events, and promotional activities;
  • Keep you informed about services, events, and promotions we believe may interest you;
  • Fulfill obligations arising from agreements between you and us;
  • Communicate with you;
  • Comply with legal and regulatory obligations; and
  • Ensure safety and legal compliance related to hotel accommodation and verify your identity.

LEGAL BASIS FOR PROCESSING

Our processing of your personal information is necessary:

  • For the performance of contracts to which you are a party and to take steps at your request prior to entering into those contracts;
  • For the legitimate interests pursued by us; or
  • To comply with a legal obligation to which we are subject.

With respect to any processing of special categories of personal data, we will generally rely on obtaining your specific consent at that time, unless we are otherwise legally required to process such information.

YOUR INFORMATION
Except as expressly stated in this policy, we will not sell, distribute, or lease your personal data to third parties unless we have your consent or are legally required to do so. Personal information you provide may be shared with external companies, agents, contractors, service providers, or affiliated companies if necessary to provide you with our services, respond to your inquiries, or for any purpose described in this policy.

We may also share your personal information with:

  • Law enforcement agencies, other government authorities, or third parties if we are legally required to do so.

MARKETING
If you are a customer or have otherwise agreed to be contacted for marketing purposes, we may use your personal information to send you information about events and promotions of Hotel FRANQ. You may unsubscribe at any time. If you no longer wish to receive our correspondence, you can unsubscribe via the “unsubscribe” button in our newsletters, or notify us in writing at welcome@hotelfranq.com. We will process any unsubscribe request within 40 calendar days.

HOW LONG DO WE KEEP THIS INFORMATION?
We retain the information we collect about you only as long as necessary for the purposes outlined above or as required to comply with any legal obligations to which we are subject. This means we must periodically review our files to ensure the information is accurate, up-to-date, and still required. Where we are allowed to send you direct marketing communication, we may retain your contact details needed for this purpose as long as you do not unsubscribe. If you unsubscribe from marketing, we retain your data to ensure we respect your preferences not to be contacted for marketing purposes.

SECURITY
We take all reasonable measures to ensure that your information is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and administrative procedures to protect and secure the information we collect online.

LINKS TO OTHER SITES
Our website may contain links to other sites, including via social media buttons. While we only attempt to link to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices of other websites, and a link does not constitute approval of that website. Once you link from our website to another website, you are subject to that website’s terms and conditions, including, but not limited to, its internet privacy policies and practices. Check the privacy policies of those websites before submitting data. Certain features of our site enable social networking. You must ensure that when using these features, you do not provide personal information you do not wish to share, collect, or allow other users to access, such as profile details or email addresses.

COMPLAINTS
Questions, comments, and requests regarding this policy should be directed to welcome@hotelfranq.com.